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Manager - Global IS/IT Support

Laval, Quebec · Information Technology

Who are we?

Compusoft and 2020 united via a merger in 2021 to create a global technology powerhouse with 1,900+ employees and 70,000+ customers across 100+ countries. We provide specialized visualization, sales, manufacturing, and content solutions for customers creating spaces for life.

Today, our business spans across the Kitchen & Bath, Furniture and Window & Door industries with operations in North & South America, Europe, Asia Pacific, and Africa. Through our merger, we have brought together 65+ years of collective industry experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our combined global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Compusoft and 2020 are now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Read our story: 2020spaces.com/about-us

Position Summary:

2020 Technologies is seeking a temporary Manager for our IT Support team for a 15 month contract starting in July 2022. This person will manage a globally distributed team that provides support for all internal personnel. The team’s mission is to provide support for staff to allow them to meet organizational goals and deliver world-class outcomes for our clients.

The team will accomplish this mission by empowering our users with great communication, robust security, effective tools, and supportive collaboration. We are looking for someone who thrives in a collaborative environment and is able to adapt to our growing organization.

This role is a full-time opportunity, but open to part-time consideration.

Main Responsibilities:

  • Manage a globally distributed team of IT Support professionals such as approving time off requests, resolving escalated issues, and meeting with team members on a regular basis to review workload.
  • Oversee IT Support projects, helping with prioritization and escalate issues.
  • Direct and run virtual all company meetings for the entire global corporation.
  • Manage the IT Support Ticket process, including reviewing, assigning, and escalating tickets.
  • Manage the IT Order Process, including:
  • Tracking all software contracts for purchasing, renewal, and expiration.
  • Tracking hardware purchases for computers and accessories.
  • Managing the computer budget for all locations.
  • Managing the mobile phone fleet for Canada, USA, UK.
  • Write and communicate internal IT announcements via email, company intranet, etc. translated in French and English.

Qualifications Required Skills:

  • Excellent oral and written communication skills in English and French.
  • Experience with Microsoft Office products (Excel, PowerPoint, SharePoint, OneDrive, etc.)
  • Understanding of Confidentiality.
  • Time management and prioritization skills.
  • Analytical skills.
  • Attention to detail.

Weekly overview:

Keeping an eye on tickets and escalating tickets when needed, reviewing expiring contracts, placing new orders (computers, accessories, software, etc.) while keeping an eye on budget, supporting, and mentoring the team, keeping track of projects, advancements, and individual goals, working with HR and the IT team globally on new hires or departures.

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